Got a question? Here are some of the most common questions.

Tube Shortages

To our valued customers across Australia and New Zealand:

Due to the surge in demand for vacuum tubes since the announcement from Russia to ban the export of some 200 products till the end of the calendar year (which includes our brands of vacuum tubes), we have been hit by inventory impacts. As a result of cancelled orders and back orders, we are also witnessing a rise in prices of the limited stock available.

The AmpTubes team are currently reviewing the impacts and will unfortunately have to adjust prices accordingly until a time of stability in the supply chain. We thank you all for your understanding in these times and hope we can continue to support all of you during these turbulent times.

Do I need an account?

As an AmpTube member. You can:

  • Check out faster when making a purchase
  • Check the status of your past and present orders
  • Change your account details, including password
  • Receive notice of special offers, latest products and generally be kept in the loop
How Can I Access Or Change My Account Details?

Click here to access your account. Don’t forget you will need your username and password. Once logged in you can changes Billing Address or Shipping Address.

What are the delivery charges for orders from AmpTubes.com.au?

Delivery is set at $12 Express Postage – Of course with orders over $200 – you automatically qualify for FREE shipping. What better way then to get shopping with our competitive prices.

Which payment methods are accepted with AmpTubes.com.au?

AmpTubes.com.au accepts all major credit cards and Paypal payments. Unfortunately direct bank transfer is not possible at this time.

How secure is shopping with AmpTubes.com.au? Is my data protected?

We take security very seriously and only established interfaces to conduct transactions. Also AmpTubes does not store any of you Credit or Debit cards details so there is no risk. It just means you will have to enter the details each time you make a purchase.

What exactly happens after ordering?

Once you have placed an order and made payment, you will receive confirmation via email that the order is being processed. Further to that once the purchase is dispatched you will receive a tracking number for Australia Post. If you don’t receive an email, please get in touch with our support team. Be sure to check your spam folder first!

How long will delivery take?

Orders delivered within Australia take between 2-4 working days and are delivered via Australia Post. You can check the status of your account section or visit the Australia Post website and enter the tracking number that we sent you via email. Where items are in backorder, this process can be anywhere from 2-4 weeks depending on supplier/s availability, courier services and processing of final payment/s. All orders are shipped from our storage locations in Brisbane, QLD.

Do I receive an invoice for my order?

Yes. You will be sent a Tax Invoice with your order.

How Do I Get Discounts When I Shop Online?

Connect with Us by subscribing here. All new users that subscribe are eligible for a 5% discount plus any offers, deals and specials that come up during the course of time.

Does AmpTubes have a physical store?

For us to negotiate the best deals and keep costs down so that the savings can be passed onto you – the customer. AmpTubes has elected not to establish an bricks and mortar store.

What Is The Best Way To Communicate With AmpTubes?

You can always get in touch with AmpTubes via the Contact form here. Alternatively you can email us at support@amptubes.com.au

Can I place BackOrders?

Yes. BackOrders are possible but require either full payment or 50% deposit. Please contact us to assist with any backorder of stock at support@amptubes.com.au

Can I Obtain a Store Line of Credit?

Unfortunately this cannot be accommodated. All orders where goods are in stock must be paid for in full.

How is power tube matching performed?

The matching is provided by our supplier, and we also test tubes using a Maximatcher. This provides us with the ip (current) and Gm (transconductance) values for each set of matched tubes.